Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping costs vary according to the size of the item and the region of delivery, please see below:

Johannesburg, Pretoria, Durban, Pietermaritzburg, Bloemfontein, Port Elizabeth, George, Mossel Bay, and Cape Town:

Small items: R150

Medium items: R250

Medium-Large items: R600

Large items: R1500

 

Outlying areas, and any areas not mentioned above will incur the following costs:

Small items: R250

Medium items: R400

Medium-Large items: R800

Large items: R2250

Currently we only accept EFT payments.

Shipping can take 7-10 working days from date of purchase. 

We will ship once the full payment reflects in our bank account. If you apply “clear now” when making a payment, we will be able to ship faster. once payment reflects in our account you will receive your purchase in 2-3 working days.

We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

  • Physical, technical and network security.
  • Access controls and monitoring of access.
  • Secure storage, destruction and encryption of records of Personal Information.
  • Personal Information breach reporting and remediation.
  • By way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

Once you complete your order, please check your email for your invoice as confirmation of your order. The banking details are on the invoice, please proceed to your bank to complete the payment. 

Once the full payment reflects in our bank account we will ship your order. You will receive a copy of your shipping Waybill so you can track your order.

Yes, you will receive an electronic invoice with an order number once you complete your payment. If you do not receive the email into your main inbox, please check your SPAM mail.

You can use this order number for any communication regarding your order.

Send us an email